***This store is currently being updated to bring you a better buying experience. Please note this may cause issues with some areas of aceparts.com***
Call us now on
0208 0905 333
We hope that you are pleased with your purchase from All Car Parts Ltd. We aim to provide the best before and after sales service and hope there are no issues with your order. However we understand from time to time there may be a need to return an item. Please see our conditions below:
Postage is FREE to all of the United Kingdom! Please note we do not yet ship to Europe!
All goods are dispatched via Royal Mail Second Class standard, which carries an estimated delivery time of 2-3 working days. However occasional unforeseen delays result in us requesting that you allow 7 working days for your delivery. If the goods have not arrived by this time, please contact us and we can help!
Despite our efforts, there can sometimes be unforeseen delivery delays. Please remember this is usually down to the Royal Mail, NOT US. Please wait seven working days after the item shipped date (the date you received the Item Shipped e-mail confirmation). During that time, we recommend that you ask your local postal sorting office if they have already tried to deliver it (even if they didn't leave a card) and ask your neighbours if the package has been left with them. You should also check that the delivery address you gave us is correct. Check the delivery address on the Item shipped email. If your order hasn't arrived seven days after the item shipped date, and it has not been left with your neighbours or at the sorting office then please contact us and we'll do our best to locate it. Please note you must contact us within 21 days of the item shipped date otherwise we will be unable to help. Need to request a return? Now you know our returns policy you can request a return using our contact form by clicking the 'contact' link above. Please remember to include your name, order reference and date of purchase.
Although we try to keep to our Delivery Times, please be aware that Royal Mail does not work on Public Holidays, which can cause a delay in delivery times. We apologise in advance about delivery delays and appreciate your patience.
If after the 7 Business working period your item has still not arrived, please contact us and we will try to locate your item.