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We hope that you are pleased with your purchase from All Car Parts Ltd. We aim to provide the best before and after sales service and hope there are no issues with your order. However we understand from time to time there may be a need to return an item. Please see our conditions below:
If your goods are faulty on arrival, you have 28 days to inform us of the fault. When the goods are returned to us and the fault has been verified we'll issue a full refund to you via your original payment method or send a replacement as required.
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse we'll issue a full refund to you via your original payment method or send a replacement as required.
If your goods develop a fault within the warranty period then please contact us to arrange a replacement.
If you have simply changed your mind about your order and you wish to return your goods then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be 'as new' when returned to us. Once you've informed us of your decision to return goods under DSD you have 28 days to do so at your own expense. Once goods are received at All Car Parts Ltd we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.